Shipping policy

Shipping Policy

Last Updated: June 27, 2026

Thank you for shopping with CARTMART.PK. We are committed to delivering your orders as quickly and safely as possible. Please read our Shipping Policy before placing an order.

1. Shipping Locations

We currently deliver orders throughout Pakistan and Dubai.

2. Order Processing Time

Orders are typically processed within 1 business day after confirmation.

Every customer receives a confirmation call within 24 hours of placing an order. Orders are dispatched only after successful confirmation.

3. Estimated Delivery Time

Karachi

  • Minimum: 2 Business Days

  • Maximum: 4 Business Days

Pakistan (Other Cities)

  • Minimum: 4 Business Days

  • Maximum: 6 Business Days

Dubai

  • Minimum: 7 Business Days

  • Maximum: 10 Business Days

Please note that delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, customs clearance, or other unforeseen circumstances.

4. Shipping Charges

  • Fixed shipping charges apply to most orders.

  • Free Shipping is available on orders of PKR 2,500 or above.

  • Customers interested in purchasing products in bulk for resale are encouraged to contact our Customer Support team. Shipping charges may be reduced, waived, or adjusted depending on the order quantity and destination.

5. Remote & Non-Service Areas

Some remote or non-serviceable locations may not be eligible for direct home delivery.

  • Where possible, customers may be requested to collect their parcel from the nearest courier service center.

  • If home delivery is available only through special arrangements, customers may choose to pay any additional courier charges required for doorstep delivery.

6. Order Tracking

Customers may request a tracking number at any time after dispatch.

Our customer support representatives are also available to provide regular order status updates.

7. Address Changes

Customers may request changes to their delivery address before the order has been dispatched.

Once the order has been shipped, address changes may not be possible.

8. Incorrect Address Information

Customers are responsible for providing accurate shipping information.

A confirmation call will be made within 24 hours to verify the order details and delivery address before dispatch.

9. Failed Delivery or Refused Orders

If a customer refuses to accept a confirmed order or repeatedly fails to receive the parcel without a valid reason, CARTMART.PK reserves the right to require advance payment for any future orders.

10. Business Days

Orders are processed and delivered on business days only.

Delivery services may not operate on weekends or public holidays, depending on courier availability.

11. Lost or Damaged Shipments

If your order is lost or arrives damaged during transit, please contact us immediately.

After verification, CARTMART.PK will arrange to send a replacement product at no additional cost.

12. Contact Information

If you have any questions regarding shipping, please contact us:

Email: cartmart.info@gmail.com

WhatsApp: +92 332 2223930

Phone: +92 332 2223930