Refund policy

Return & Refund Policy

Last Updated: June 27, 2026

Thank you for shopping with CARTMART.PK. Customer satisfaction is our top priority. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order.

A return will be accepted if:

  • You received the wrong product.

  • The product arrived damaged.

  • The product has a manufacturing defect.

2. Return Conditions

To qualify for a return:

  • The product must be unused and in its original condition.

  • The product must be returned in its original packaging with all accessories.

  • Proof of purchase (order number or invoice) is required.

3. Non-Eligible Returns

Returns will not be accepted if:

  • The product has been used or damaged by the customer.

  • The original packaging or seal has been opened or removed (unless the product was defective).

  • The return request is made after 7 days.

  • The reason for return is not genuine.

4. Sale & Discount Items

Sale or discounted products may also be returned, provided the return request meets our eligibility requirements and the reason is genuine.

5. Refund & Replacement

Depending on the situation, CARTMART.PK may offer either:

  • A full refund, or

  • A replacement product.

The decision will be based on the nature of the issue after inspection.

6. Refund Process

Approved refunds will be issued through the same payment method used during purchase whenever possible.

For Cash on Delivery (COD) orders, refunds will be processed via Bank Transfer.

Refunds are usually completed within 7 to 14 business days after approval.

7. Return Shipping

The responsibility for return shipping costs will depend on the reason for the return.

  • If the mistake is ours (wrong, damaged, or defective product), we may cover the return shipping cost.

  • If the return is requested for any other valid reason, the customer may be responsible for the shipping charges.

8. Lost or Damaged During Delivery

If your order is lost or arrives damaged during shipping, please contact us immediately. After verification, we will send you a replacement order at no additional cost.

9. Order Cancellation

Orders may be cancelled before shipment. Once an order has been shipped, it can no longer be cancelled and must follow the Return Policy.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: cartmart.info@gmail.com

WhatsApp: +92 332 2223930

Phone: +92 332 2223930

11. Service Area

CARTMART.PK currently serves customers in Pakistan and Dubai.

Thank you for choosing CARTMART.PK.