FAQ

Frequently Asked Questions (FAQ)

General Questions

1. What is CARTMART.PK?

CARTMART.PK is Pakistan's trusted online store offering genuine imported products across multiple categories including Home & Kitchen, Gadgets, Electronics, Beauty, Toys, Car Accessories, and more.

2. Where do you deliver?

We currently deliver throughout Pakistan and Dubai.

3. Is there a minimum order value?

No. There is no minimum order amount required.

4. Do I need to create an account before placing an order?

No. You can place an order with or without creating an account.

Orders

5. Can I change my order after placing it?

Yes. You can request changes before your order is dispatched by contacting Customer Support.

6. Can I cancel my order?

Yes. Orders can be cancelled before dispatch.

7. Can I place bulk or wholesale orders?

Yes. For bulk purchases and wholesale pricing, please contact our Customer Support team for special discounts.

8. Why was my order cancelled?

Orders may be cancelled due to stock unavailability, pricing errors, verification issues, or other business reasons.

Payments

9. Which payment methods do you accept?

We accept:

  • Cash on Delivery (COD)

  • Debit/Credit Cards

  • Bank Transfer

  • EasyPaisa

  • JazzCash

10. Will I receive an invoice?

Invoices are available upon request and can be sent via WhatsApp.

Shipping & Delivery

11. How long does delivery take in Karachi?

Normally 2–4 business days.

12. How long does delivery take in other cities of Pakistan?

Normally 4–6 business days.

13. How long does delivery take in Dubai?

Normally 7–10 business days.

14. Do you offer free shipping?

Yes. Free shipping is available on orders above PKR 2,500.

15. Can I track my order?

Yes. A tracking number can be provided upon request. Our support team can also update you on your order status.

16. Do you deliver to remote areas?

Some remote or non-serviceable locations may require parcel collection from the nearest courier office or additional delivery charges for doorstep service.

Products

17. Are your products genuine?

Yes. We only aim to provide genuine imported products from trusted suppliers.

18. Do all products come with a warranty?

Warranty depends on the product. Please check the product description or contact Customer Support before purchasing.

19. Are all products always in stock?

No. Some products may become temporarily out of stock.

20. Do you sell pre-order products?

Yes. Selected products may be available on pre-order.

Returns & Refunds

21. Can I return a product if I simply don't like it?

Yes, provided you have a genuine reason and the product meets our Return Policy conditions. Return shipping charges will be the customer's responsibility.

22. What if I receive the wrong or damaged product?

Please contact us immediately. After verification, we will arrange a replacement.

23. How long does a refund take?

Approved refunds are generally processed within 7–14 business days.

Customer Support

24. What are your customer support hours?

Monday to Saturday
10:00 AM – 8:00 PM (PKT)

25. How can I contact Customer Support?

You can contact us via:

Email:
cartmart.info@gmail.com

WhatsApp:
+92 332 2223930

Phone:
+92 332 2223930

Future Plans

26. Will you expand to more countries?

Yes. We are working towards expanding our services internationally.

27. Do you offer promotional discounts?

Yes. We regularly launch promotional offers and discount campaigns.

28. Can I request special pricing for bulk orders?

Absolutely. Contact our Customer Support team for customized pricing.

29. Why should I shop from CARTMART.PK?

Because we believe in honesty, genuine products, transparent service, and customer satisfaction. Our goal is simple:

"What We Show Is What We Deliver."

30. I still have a question. What should I do?

If your question isn't answered here, please contact our Customer Support team. We'll be happy to assist you.